Last Updated: January 2026

At Emerald and Ivory, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our booking services.

1. Information We Collect

We collect the following information when you book a service through our website:

Personal Identity: Name and contact details (email and phone number).

Event Details: Venue address (Hotel/Airbnb), room numbers, and specific decoration preferences.

Payment Data: We do not store credit card details on our servers. All payments are processed through secure third-party gateways (PayPal/Stripe).

2. How We Use Your Information

Your data is used strictly for:

Confirming and managing your decoration appointments.

Communicating arrival times or logistics via email and SMS notifications.

Processing the 10% non-refundable deposit required for booking.

Improving our customer service and website experience.

3. Data Sharing

We do not sell or rent your personal information to third parties. We only share data with trusted partners necessary to provide our services:

Payment Processors: To securely handle your transactions.

Notification Services: To send you automated booking confirmations and reminders.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.

5. Your Rights

You have the right to:

Request a copy of the personal data we hold about you.

Request that we correct or delete your personal information (provided it does not interfere with an active booking).

Opt-out of any future marketing communications.

6. Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though some features of the booking system may not function properly.

7. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us through the contact form on our website.